11 — Case study
All workRoll Shop Management
Operations software for a large manufacturing plant. Every individual process is tracked in detail, with role-based access across the teams involved, covering the range of processes and operational requirements a plant of that complexity runs on.
01
The problem
For the business
What was costing the business money or momentum, stated plainly.
For the people using it
What the people using it were actually struggling to do.
02
Constraints
What limited us
- Constraint that shaped the design
- Another real constraint
What we were aiming at
- Goal one
- Goal two
03
My scope
What I owned
- Owned my areas of the system outright — the two of us split it by area rather than sharing screens
- Name the parts that were yours
What I didn’t
- Another designer owned the rest of the system
- Did not write the production code
04
Research
What we found
- A finding that changed your mind
- A finding with a number behind it
Where it hurt
- Pain point
- Pain point
05
Decisions
Decision 01
The specific problem this decision solved
Chosen
What you shipped
Rejected, and why
The alternatives you considered and why each lost
Decision 02
The specific problem this decision solved
Chosen
What you shipped
Rejected, and why
The alternatives you considered and why each lost
06 — The work
02 screens
desktopScreen name — what it does, and the decision it reflects
07
What happened
Measured
- Measured change, with the before and after
Knock-on effects
- What it unlocked for the business or team
08
In hindsight
I’d do differently
- What you would do differently
What it taught me
- What this project taught you
Next — 12